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It’s important to us that your shopping experience works out just the way you planned it. We have listed our delivery method and terms below.
We deliver products Australia wide using Australia Post and a range of different couriers. Shipping costs are influenced by the size and weight of the product and your location. Exact shipping costs are calculated in the shopping cart and will be added to the total before checkout.
Free freight applies to most products which exceed $100 in total and are shipping to metropolitan areas in VIC, NSW, QLD, ACT and SA. It does not include areas in far north QLD, NT, WA or TAS. For these areas a surcharge may apply on some heavy and bulky items.
*We reserve the right to withdraw our free freight policy at any time.
Orders are dispatched within 2 business days and shipping times are estimated between 1 – 7 business days depending on your location within Australia.
All deliveries are fully insured by us for your piece of mind and to ensure that your goods arrive in the correct condition and in a timely manner.
If you live in a remote area we are happy to contact our couriers to get an estimated delivery time for you. If you send an email to email@example.com then we can respond to you with the information as soon as we can within business hours, Monday – Friday 10am – 5:30pm.
We pride ourselves on exceptional customer service and quality products. We endeavour to make sure that all products on our website are currently in stock and pricing is true and correct. Our delivery time-frame is generally between 1 – 7 business days. In the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.
In most cases images of products on our website are marketing images supplied to us by the individual brand. Please be mindful that in the case of woods/timbers used on various instruments, the product images may vary from the product you recieve.
When purchasing from World of Music your financial details are passed through a secure server using the latest 128-bit SSL (Secure Sockets Layer) encryption technology.
For any queries regarding any of the above information please contact our sales team at firstname.lastname@example.org