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Terms & Conditions


Prior to dispatch one of our staff members will inspect all goods to ensure they are as the manufacturer intended them to be. Please take the time to choose your product carefully as we do not offer a trial period on your purchase.


All new products are sold within the supplier’s limited warranty. World of Music does not have the authorisation to determine if a product is eligible for warranty and this can only be authorised by the Australian suppliers accredited service agent, however, if the product was purchased from us then we are in most instances the best people to handle to the warranty repair or replacement for you. All second-hand products purchased from World of Music have a 6-month store warranty. Conditions of supplier or store warranty are available free of charge in text format upon request to World of Music 809 Nepean Hwy, Brighton East VIC 3187.

Accuracy of Content & Pricing Information

World of Music does not accept liability for incorrect spelling, or printing errors including prices, availability or discontinuity of any products listed on the website. We endeavour to have our website as accurate and representative as possible however as prices, manufacturer’s specifications and availability can change so quickly, this information is subject to change without notice (including after you have submitted your order). In any case of a product being recently discontinued by a manufacture without us being aware, we would of course offer the purchaser a full refund.

Price Match

At World of Music we do our best to beat or match any advertised price from any legitimate Australian supplier and we don’t expect you to pay us more than what you can get it for elsewhere. We take into consideration the item, the condition of the item and any added value or service we or our competitor may be offering. If the proposition is the same then we will do our utmost to match or beat this price.

Product Image Photos

In most cases, images of products on our website are marketing images supplied to us by the individual brand. Please be mindful that in the case of woods/timbers used on various instruments, the product images may vary from the product you receive.

Return Policy

Refunds are given under the following circumstances:

Refunds will not be given under the following circumstances:

If a refund is to be paid then the product must be returned in its original condition as sold. This includes all packaging, manuals and supplied accessories.

A refund is paid on the sale value of the goods only and does not include any delivery, insurance or handling charges (If applicable). Please contact or call (03) 9557 8600 for any further information or clarification.

If you are looking to return an item that does not meet our full refund conditions then you are subject to a 20% restocking fee that will be applied to the sale price of the returned goods.

The above policy is not inclusive of your statutory rights under Australian consumer law.

Credit Card Owner Verification

For security reasons, some credit card transactions may require additional identification after purchase. You will be contacted by our online team to verify that you’re the valid account holder of the used credit card. We do this using a simple process called Nominal Refund or Charge and once confirmed, authentication is complete and the goods will be released.

Layby Terms

Layby’s are offered over a 3 month period with a 10% deposit. Layby cancellation’s will attract a 10% cancellation fee of the total agreed price of the layby.

We Like To Help You

World of Music will always endeavour to keep our customers happy. The policies on this page are the framework that we follow as suggested by the Retail Traders Association of Australia. If you are unhappy with any of our products or services then please contact us by email or phone and we will do our best to resolve anything in as timely and fair a manner as we can.

Transaction Currency

All transactions are processed in AUD.